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FAQ's
- First Aid
- Lost Parents
- Guests with Disabilities
- Health and Safety
- Lost Property
- About the Site
- Re-admittance
- Smoking
- Credit Cards
- Dress Code
- Baby Care
- Car Parking
- Lockers
- Parent Swap
- Kennels
- Pushchairs
- Shopping
The First Aid building is located in LEGO City.
If you lose your adult or are an adult who has lost their child, please look for any member of LEGOLAND staff who will direct you to Guest Services.
LEGOLAND has been designed with the needs of guests with disabilities firmly in mind - the park is 95% accessible to wheelchair users. The pathways are level and suitable for wheelchairs, however they can be steep in sections and you may require additional assistance. Alternatively, guests can take the Hill Train for a relaxing trip around the Park.
For full details please request a copy of our Guide for Guests with disabilities, available from Guest Services.
Have fun and be safe. LEGOLAND undertakes a full Health & Safety audit every year in addition to regular audits carried out by external Health & Safety consultants.
It is the responsibility of each parent or guardian to supervise those children under their care while in the park. Adults are encouraged to join their children on most rides and attractions in the park. Children under 14 years of age should be accompanied by an adult (aged 18 years +) at all times.
While there are many "hands-on" activities at LEGOLAND, some attractions, such as Miniland, are for viewing enjoyment only. Safety restrictions are posted at individual rides and attractions. Please take a moment to read them carefully before considering them for you or your child. For your safety, exceptions are not possible.
- Obey all posted rules and verbal instructions.
- Obey all height and age restrictions for each area and attraction.
- Make sure seat belts and safety restraints are secure and snug.
- Observe ride in operation and all ride restriction signs prior to boarding.
- Keep arms, hands, legs, feet and head inside ride vehicle at all times.
- Stay seated until ride comes to a complete stop at unloading point and you have been instructed to exit the vehicle.
- If ride stops before the unloading point, remain seated; wait for ride to restart or for further instruction from the operator.
- Watch your step while entering and exiting rides and attractions.
- Keep children off railings, chains and structures throughout the park.
- DO NOT retrieve lost articles from rides without help from the attendant.
- Keep children out of water features, water landscapes, fenced water areas and the lake.
- Secure all camera, glasses, hats and loose articles of clothing, especially on rides.
- Please do not leave children unattended in pushchairs and use pushchair safety belts.
Please report any lost articles or hand in items to Guest Services at The Beginning or in LEGO City or email us at guest.services@legoland.co.uk. LEGOLAND cannot accept responsibility for articles lost or stolen inside the park or in the car parks.
Details on this website are kept as accurate as possible, but LEGOLAND Windsor Park Limited cannot be held responsible for any errors, subsequent alterations or inconveniences arising from them.
If you wish to leave the park and return the same day, at no charge, please have your hand stamped at the entrance turnstiles. Failure to obtain a hand stamp will result in you not being re-admitted.
LEGOLAND is committed to reducing smoking in public places. Smoking is therefore not allowed in any outdoor space, queue-line, restaurant, shop or attraction apart from one designated smoking area near to the Fire Academy. Staff members will ask guests to put out their cigarettes.
All these cards can be used in stores and restaurants and at the ticket booths - Visa, MasterCard, American Express, Delta, and Visa Electron.
Dress Code - Shirts and shoes must be worn at all times.
Baby Care - Located in the First Aid building in LEGO City, the baby care centre offers a place for mothers to breast or bottle feed their babies and change nappies. Baby food is available in some restaurants, please ask a member of staff behind the counter.
Parking will be charged at £2 per car at LEGOLAND.
Lockers are available on a first come first served basis. Located opposite the Sweet Stop and the Hill Train top station, lockers require a £1 coin, which is non-refundable.
Parents and guardians with children who do not meet height restrictions can take turns in taking their taller children on rides without having to queue twice. Please ask a member of the team at each ride for further details.
Kennels - No dogs or other pets can be admitted into the park except Assistance Dogs. LEGOLAND offers kennels for guests' dogs, these are free of charge and allocated on a first come first served basis. To register, visit Guest Services where a £5.00 returnable deposit is required.
Pushchairs (double and single) are available from The Beginning for a charge of £9.50/£6.00 plus a returnable deposit of £10.00.
Speciality retail shops and carts are located throughout the park.
The Big Shop, our largest retail shop located at The Beginning is packed with the biggest selection of LEGO products in the UK.